66bet Privacy Policy — How We Handle Your Personal Data

1 Who We Are & Scope of This Policy

"66bet" or "we" refers to the operator of the online gaming and sports betting platform accessible at 66bet.live. 66bet operates under an internationally recognised gaming licence, which imposes mandatory data protection and player identification obligations that directly inform the data practices described in this policy.

This Privacy Policy applies to all personal data collected from individuals who visit the 66bet website, register a player account, use any 66bet gaming or betting service, contact 66bet support, or interact with 66bet communications. It covers data collected through the 66bet website, mobile applications, and any other digital touchpoints operated by 66bet. It does not apply to third-party websites or services that may be referenced on the platform.

66bet's primary user base is located in Pakistan, and this policy is written specifically to address the data privacy expectations and rights of Pakistani players. 66bet processes data for users located across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Peshawar, Multan, Hyderabad, and other cities throughout Pakistan.

2 Information We Collect

2.1 Registration Data

When you create a 66bet account, we collect the following information: your full legal name as it appears on your CNIC, your date of birth, your Pakistani mobile number, your email address, your chosen username and encrypted password, and your city or province of residence. This information is necessary to create and maintain your player account.

2.2 Identity Verification (KYC) Data

To comply with 66bet's gaming licence obligations and anti-money laundering regulations, we collect and verify identity documentation, primarily a copy of your CNIC (front and back). We may also request a selfie photograph for liveness verification, proof of residential address such as a recent utility bill or bank statement, and proof of payment method ownership where required. KYC documentation is handled with the highest level of security and access restriction within 66bet's infrastructure.

2.3 Financial & Transaction Data

We collect information related to your deposits and withdrawals, including payment method identifiers (such as the JazzCash or EasyPaisa mobile number, or the last four digits of a bank account), transaction amounts in PKR, transaction timestamps, and transaction reference numbers. We do not store full payment card numbers, CVV codes, or complete mobile wallet credentials on 66bet servers.

2.4 Platform Usage Data

We collect information about how you use the 66bet platform, including games played, bets placed, bet amounts, game session durations, cricket markets accessed, deposit and withdrawal history, bonus usage, and responsible gaming tool usage. This data is used to operate your account, detect fraud, and improve the platform experience.

2.5 Technical & Device Data

We automatically collect certain technical data when you access 66bet, including your IP address, device type and model, operating system and version, browser type and version, mobile network information, and time zone. This data is used for security monitoring, fraud prevention, and to optimise platform delivery for Pakistani 4G and broadband network conditions.

2.6 Communications Data

If you contact 66bet support — via live chat, email, or any other channel — we retain records of those communications, including the content of messages, the time and date of contact, and the resolution outcome. These records are used to improve support quality and to maintain accurate records of account-related communications.

3 How We Use Your Information

66bet uses personal data collected from Pakistani players for the following purposes:

• Account creation and management: To register, maintain, and operate your 66bet player account, including processing deposits and withdrawals in PKR.
• Identity and age verification: To verify that you are who you claim to be and that you are at least 21 years of age — a mandatory requirement under 66bet's gaming licence.
• Service delivery: To provide access to cricket betting, live casino games, slots, pool rummy, and all other 66bet platform features.
• Transaction processing: To process deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard, and to process withdrawal payments back to your registered payment method.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, money laundering, and other prohibited activities that may harm the platform or other players.
• Legal and regulatory compliance: To meet obligations imposed by 66bet's gaming licence, including anti-money laundering reporting, age verification record-keeping, and responding to lawful requests from regulatory or law enforcement authorities.
• Responsible gaming: To monitor gaming activity patterns that may indicate problem gambling behaviour and to deliver responsible gaming interventions such as limit reminders and cooling-off suggestions where appropriate.
• Platform improvement: To analyse aggregated, anonymised usage data to improve game performance, identify popular features among Pakistani players, and develop new product offerings.
• Customer support: To respond to and resolve queries, complaints, and disputes submitted through the 66bet support function.
• Marketing communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. Marketing communications can be opted out of at any time.

4 Legal Basis for Processing

66bet processes personal data on the following legal bases:

• Contractual necessity: Processing required to operate your account and deliver the services you have registered for — including game access, deposits, withdrawals, and support.
• Legal obligation: Processing required to comply with 66bet's gaming licence conditions, including mandatory KYC verification, anti-money laundering obligations, and regulatory reporting requirements.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring, where these interests do not override your fundamental privacy rights.
• Consent: Processing for marketing communications, where your explicit opt-in consent has been obtained. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Sharing of Personal Data

5.1 Categories of Recipients

66bet does not sell your personal data. We share personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card processors receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own regulated data protection frameworks.
• Identity verification providers: Third-party KYC and identity verification services that assist with CNIC verification and liveness checks. These providers process only the data strictly necessary for the verification function and are bound by confidentiality obligations.
• Game providers: Platform providers such as Evolution Gaming, Pragmatic Play, PG Soft, and others receive the minimum technical data necessary to deliver their games within the 66bet platform environment, such as session tokens and bet data. They do not receive your CNIC or full identity documentation.
• Fraud and security services: Specialist fraud detection and risk management providers that assist 66bet in identifying suspicious account activity, multi-accounting, and money laundering patterns.
• Regulatory and law enforcement authorities: Where required by 66bet's gaming licence or applicable law, we may disclose personal data — including transaction records and identity documentation — to regulatory bodies, financial intelligence units, or law enforcement agencies.
• Professional advisers: Legal, accounting, and auditing professionals bound by professional secrecy obligations who provide services to 66bet in connection with its business operations.

5.2 No Sale of Data

66bet does not sell, rent, license, or otherwise commercially transfer your personal data to third-party marketers, data brokers, or any other commercial entity for their own independent use. Your data is not a commercial asset at 66bet — it is a protected responsibility.

6 Cookies & Tracking Technologies

6.1 What Cookies We Use

66bet uses the following categories of cookies and similar technologies on its platform:

• Strictly necessary cookies: Required for the platform to function. These include session cookies that maintain your logged-in state, security tokens that protect against cross-site request forgery, and load-balancing cookies. These cannot be disabled without rendering the platform inoperable.
• Functional cookies: Remember your preferences such as language settings, preferred deposit method, and responsible gaming limit settings. These improve your platform experience but are not essential to core functionality.
• Analytics cookies: Collect anonymised, aggregated data about how Pakistani players use the platform — which pages are visited, which games are accessed, session duration patterns. This data helps 66bet improve the platform. Individual players are not identifiable from analytics data.
• Security cookies: Used to detect and prevent fraudulent activity, identify unusual access patterns, and protect account security.

6.2 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please be aware that disabling functional cookies may affect your platform experience — for example, your session may not persist across page loads if session cookies are blocked. Strictly necessary cookies cannot be disabled through browser settings without preventing access to the platform entirely.

7 Data Security

66bet implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• TLS/SSL encryption for all data in transit between your device and 66bet servers.
• Encryption of sensitive stored data, including identity documents and payment references.
• Role-based access controls limiting which 66bet staff can access personal data, based on operational necessity.
• Regular security assessments and penetration testing of the 66bet platform infrastructure.
• Two-factor authentication availability for player accounts, strongly encouraged for all registered users.
• Intrusion detection systems and real-time monitoring of access logs.
• Secure, access-controlled data storage facilities with physical and logical security controls.

No system is completely immune to security risks. In the unlikely event of a data breach that affects your personal data, 66bet will notify affected players and relevant regulatory authorities in accordance with applicable obligations and within applicable timeframes.

8 Data Retention

66bet retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active account data: Retained for the full duration of your active 66bet account plus a minimum period thereafter, as required by 66bet's gaming licence for audit and dispute resolution purposes.
• KYC and identity documents: Retained for the period mandated by 66bet's gaming licence and applicable anti-money laundering regulations, typically a minimum of five years from the date of account closure or the last relevant transaction.
• Transaction records: Financial transaction records, including PKR deposit and withdrawal data, are retained for the period required under 66bet's licensing and financial record-keeping obligations.
• Support communications: Customer support interaction records are retained for a reasonable period to enable quality review and to address any follow-up queries or disputes.
• Marketing data: If you have opted in to marketing communications, your contact data for marketing purposes is retained until you withdraw consent or the account is closed.

When personal data is no longer required for any lawful purpose, 66bet securely deletes or anonymises it in accordance with its internal data lifecycle procedures.

9 Your Rights

As a 66bet user, you hold the following rights with respect to your personal data. To exercise any of these rights, contact 66bet support via live chat or the email addresses listed in Section 15 of this policy.

Please note that certain rights are subject to limitations where data retention is required by 66bet's gaming licence, anti-money laundering obligations, or other applicable legal requirements. Where a request cannot be fully honoured due to such obligations, 66bet will explain the specific reason and the applicable legal basis for continued retention.

10 Children & Minors

66bet's platform and services are strictly intended for individuals who are 21 years of age or older. 66bet does not knowingly collect personal data from individuals under the age of 21. If 66bet becomes aware that an account has been registered by an individual under 21 years of age, the account will be immediately closed, all associated data will be handled in accordance with applicable regulations, and the matter may be reported to relevant authorities.

Parents and guardians who believe that a minor may have registered a 66bet account are encouraged to contact 66bet support immediately via the live chat function on the platform. 66bet will investigate and take appropriate action without delay.

11 Marketing Communications

66bet may send you marketing communications — including promotional offers, bonus notifications, PSL cricket betting promotions, casino offers, and platform updates — where you have opted in to receive such communications at the time of registration or subsequently through your account settings.

You may withdraw your consent to marketing communications at any time by: updating your communication preferences in your 66bet account settings, clicking the unsubscribe link in any marketing email from 66bet, or contacting 66bet support directly via live chat. Withdrawal of marketing consent does not affect the lawfulness of marketing communications sent before the withdrawal, and does not prevent 66bet from sending you essential transactional communications related to your account, such as withdrawal confirmations, KYC notifications, and responsible gaming alerts.

12 Third-Party Links

The 66bet platform may contain links to third-party websites or services — for example, links to responsible gaming resources or payment provider information pages. 66bet is not responsible for the privacy practices of any third-party website. This Privacy Policy applies only to data collected by 66bet directly. We encourage you to review the privacy policy of any third-party service you visit through a link from the 66bet platform before providing any personal data to that service.

13 International Data Transfers

As an online gaming platform operating under an international gaming licence and utilising game content providers and technical service partners based in various countries, 66bet may transfer personal data outside Pakistan in the course of normal platform operations. Such transfers occur to jurisdictions where 66bet's game providers, payment processors, and KYC service partners are based.

Where personal data is transferred internationally, 66bet takes steps to ensure that appropriate safeguards are in place to protect your data to a standard consistent with the protections described in this policy. These safeguards include contractual protections incorporated into service provider agreements, requiring service providers to maintain security and confidentiality standards equivalent to those applied by 66bet itself.

14 Changes to This Privacy Policy

66bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in platform services, applicable regulations, or data processing practices. Material changes to the policy will be communicated to registered users via email to their registered address and/or via an in-platform notification prior to the changes taking effect.

The effective date at the top of this document will be updated whenever the policy is revised. Your continued use of the 66bet platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you must cease using the platform and may request account closure in accordance with the process described in the 66bet Terms & Conditions.

15 Contact & Complaints

15.1 How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 66bet handles your personal data, please contact the 66bet team through the following channels:

• Live chat: Available 24 hours a day, seven days a week via the chat icon on the 66bet platform. This is the fastest way to reach the support team for account-related privacy queries.
• Support email: [email protected] — for player account and privacy queries. Please note this email address is provided as plain text only and is not a clickable link.
• Business email: [email protected] — for general business, partnership, or formal legal correspondence. Please note this email address is provided as plain text only and is not a clickable link.

66bet aims to acknowledge all data-related requests within a reasonable timeframe and to resolve them as promptly as possible, subject to any verification steps required to confirm your identity before personal data is disclosed or modified.

15.2 Complaints

If you are not satisfied with how 66bet has handled a privacy concern or a request relating to your personal data, you have the right to escalate the matter through the dispute resolution process available under 66bet's gaming licence. Details of the applicable dispute resolution mechanism are available by contacting 66bet support. 66bet takes all privacy complaints seriously and will engage with any escalated complaint in good faith and without delay.